Quationair on Airtel Broadband Customer Satisfaction Essay

QUESTIONNAIRE BASED ON CUSTOMERSATISFACTIONNAME OF THE physical compositionADDRESS / OFFICE (1) . BRANCH OFFICE / HO ..( INDIA / ABROAD)CONTACT no. (S).. (1) (2) INFORMATION COLLECTED FROM DESIGNATION/ E-MAIL ID .NO. OF INTERNET USERS ..HOURS OF enjoyment PER DAY. ** ABOUT YOUR ORGANISATIONSYSTEM ADMINISTRATOR.... IT MANAGER .1. Overall, how do you feel about your experience with BHARTI as your Internet Service supplier?Excellent Very Good Good Fair Poor 2. Rate the following aspects of your internet connection from BHARTIExcellentVery GoodGoodFairPoorReli skill Speed Busy signals Disconnects 3 In speaking with your reassert representative, how would you rate the following as hearty, as professionalism or as in interested in result your fuss? a. FriendlyAs friendly as I expected Friendly Average Less friendly than I expected Unfriendly N/A b. ProfessionalismAs professional as I expected Professional incomplete professional nor unprofessional Less professiona l than I expected Unprofessional c. Interest in solving your hassleAs interested as I expected Very interested Interested incomplete interested nor uninterested Uninterested 4.When solving your trouble, how would you rate the information provided? Extremely well presented and perceivable Well presented and regardable Sufficient to solve the problem Difficult to understand Extremely difficult to understand N/A 5. Understanding of the problemVery satisfied that my problem was understood Somewhat satisfied that my problem was understood shy(p) that my problem was understood My problem was not understood Did not have the ability to solve my problem 6. Was your problem solved on this call?Yes No Do not remember Other ___________________________________7. If your answer to the previous question was no, why?The problem was caused by a piece of software product some early(a) than Bharti software. The problem was referable to a network or server outage. The problem was wi th my system or phone lines. I got transferred to someone who could fix my problem. I got frustrated and immovable it was not worth fixing myProblem. The rep lacked the knowledge to resolve the problemsWith my Bharti software and connection correctly. Other ___________________________________8. If you needed to contact Bhartis adept hold again and were given the option to speak with this representative, would you?Yes No Undecided 9. How would you rate Bharti technical support as compared to that of other companies? Much better than other companies technical support. let out than other companies technical support. About the same quality as other companies technical support. Worse than other companies technical support. Much worse than other companies technical support. I have never contacted another company for technical support. N/A